FAQs

You can reach us at (972) 783-9572. Our team is happy to answer any questions you have!

Our office is located at 2002 J J Pearce Dr, Richardson, TX 75081.

Yes! You can visit us at https://chenaultswindowservices.net/

We are open Monday through Friday, 8:00 AM – 5:00 PM. We are closed on Saturdays and Sundays.

Chenault’s Window Services was founded on November 1, 1992 — that’s over 34 years of serving the Dallas metroplex!

Yes, we are fully licensed and insured. You can hire us with complete confidence and peace of mind.

Our team of experienced glass technicians has over 85 years of combined experience. Chenault’s Window Services is led by President Zach Chenault and includes long-tenured professionals like Lee Biggers (with us since 1997) and Dean Hewett (30+ years in the industry).

Yes, Chenault’s Window Services is BBB rated and has earned 90+ positive Google reviews from satisfied customers.

We serve the Dallas metroplex and surrounding DFW communities, including Richardson, Dallas, Forney, and more. Call us at (972) 783-9572 to confirm service to your specific area.

We cover a broad service area across the Dallas-Fort Worth metroplex. Give us a call at (972) 783-9572 and we’ll confirm whether your location falls within our service area.

Please contact us at (972) 783-9572 to discuss any potential travel considerations based on your location.

Our primary focus is residential window and door services. Please contact us at (972) 783-9572 to discuss your specific project needs.

We install a wide variety of windows including single-hung, double-hung, casement, awning, sliding, bay, bow, picture, and custom-shaped windows.

We offer windows in vinyl, wood, and aluminum thermal-break frames. Each material has its own benefits — vinyl is low-maintenance, wood offers classic beauty, and aluminum is strong and slim-profiled.

Please contact us at (972) 783-9572 or visit our website for information on the window brands we currently carry.

We offer Low-E glass, tinted glass, and obscure (privacy) glass. We also handle insulated glass replacements for fogged or broken window units.

Yes! We can install custom window shapes, patterns, and glass colors. Contact us at (972) 783-9572 to discuss your specific design needs.

New construction windows have a nailing fin and are designed for homes being built from scratch. Replacement windows (also called retrofit windows) are designed to fit into an existing window opening without disturbing the surrounding wall, trim, or siding.

We install both double-pane and triple-pane windows. Double-pane is the industry standard and provides good insulation; triple-pane offers additional energy efficiency and noise reduction. We can help you choose the right option for your home.

Yes, we install bay and bow windows. These are popular choices for adding space, light, and architectural interest to living rooms and dining areas.

Egress windows are large enough to serve as an emergency exit from a bedroom or basement. They must meet specific code requirements for size and height. Yes, we can help determine if your home needs egress windows and install them.

We do our best to match your existing window style, color, and profile. However, exact matches depend on what’s available from current manufacturers. Contact us at (972) 783-9572 and we’ll work with you to find the closest match.

We install a variety of residential doors including entry doors, patio doors (sliding and hinged), French doors, storm doors, and more.

Yes, we install sliding glass patio doors. These are a popular option for easy access to outdoor spaces while maximizing natural light.

Yes, we install French doors. They add elegance and a classic look to patios, bedrooms, and office spaces.

Yes, we install storm doors. A storm door adds an extra layer of protection and insulation over your existing entry door.

We offer doors in a range of materials. Contact us at (972) 783-9572 to learn about the specific door options available for your project.

Yes, we can install doors with a variety of glass panel options, including decorative, frosted, or clear glass inserts.

Please contact us at (972) 783-9572 to discuss interior door installation needs. Our primary expertise is exterior windows and doors.

Yes! We install custom skylights to bring natural light into your home. Contact us at (972) 783-9572 for a consultation.

Yes, we offer screen installation and replacement services.

In many cases, yes. If your window frame is in good condition but the glass is damaged, fogged, or broken, we can replace just the insulated glass unit. Call us at (972) 783-9572 to assess your situation.

Yes! Fogging or cloudiness between double-pane glass means the seal has failed. We specialize in insulated glass replacements to restore clarity without needing a full window replacement.

Yes, we handle glass repair and replacement. Whether it’s a cracked pane or a failed seal causing fogging, our technicians can assess and address the damage.

Window replacement pricing varies depending on window size, style, material, glass type, and the number of windows. We provide personalized in-home estimates rather than one-size-fits-all pricing. Contact us at (972) 783-9572 to schedule a free estimate.

Door pricing depends on the door type, material, size, and installation complexity. Call us at (972) 783-9572 to schedule your free in-home estimate.

Yes! We offer in-home estimates so we can accurately assess your needs and provide you with a detailed, personalized quote.

Please contact us at (972) 783-9572 to inquire about any current financing options that may be available.

Please contact us at (972) 783-9572 to confirm accepted payment methods.

Please call us at (972) 783-9572 or visit our website to ask about any current promotions or seasonal offers.

Yes, our quotes include both materials and labor for the full installation. There are no hidden fees — we’ll walk you through exactly what’s included in your estimate.

After your in-home estimate and order, we’ll schedule your installation. Our technicians will remove and dispose of your old windows, install the new ones, seal and caulk around each window, clean up, and walk you through the finished work.

We recommend that a homeowner or authorized adult be present, especially at the start of the project, to answer any questions and review the final installation.

Before we arrive, please clear the area around your windows (remove blinds, curtains, and fragile decorations) and move any furniture blocking access from inside. We’ll handle the rest.

Yes, our crews remove and dispose of your old windows as part of the installation process.

A typical window replacement takes approximately 30 minutes to 1 hour per window, depending on the window size and installation complexity.

A professional crew can typically install 8–15 windows in a single day, depending on the window types and conditions. We’ll give you a realistic timeline during your estimate.

Our crews take care to protect your home’s interior and exterior during installation and clean up debris upon completion. Some dust and minor disruption is normal during the process.

Yes, proper caulking and sealing around the window frame is a standard part of our installation process to ensure a weathertight fit.

We can work in most weather conditions, though extreme cold or heavy rain can sometimes affect scheduling. We’ll keep you informed if any weather-related delays arise.

Yes, we clean up any fingerprints and debris from the installation so your new windows look great from day one.

Lead times vary depending on the window style, material, and our current schedule. Custom or special-order windows may take longer. We’ll give you a clear timeline during your estimate appointment.

Call us at (972) 783-9572 during business hours (Monday–Friday, 8 AM–5 PM) to schedule your appointment.

We’ll do our best to accommodate urgent requests. Call us at (972) 783-9572 and we’ll find the earliest available slot.

Just give us a call at (972) 783-9572 as soon as possible and we’ll work with you to find a new time that fits your schedule.

A full home window replacement typically takes 1–3 days depending on the number of windows, styles involved, and home layout. We’ll give you a specific timeline for your project during your estimate.

Our office hours are Monday through Friday, 8:00 AM – 5:00 PM. We are closed on weekends. Please plan accordingly when scheduling appointments.

Warranty coverage varies by manufacturer and window type. Please contact us at (972) 783-9572 to learn about the specific warranty that comes with your chosen product.

We stand behind our work. Please ask about our workmanship warranty when you receive your estimate, as warranty terms can vary by project.

Manufacturer warranties typically cover defects in materials and hardware, glass seal failures, and finish issues. We’ll go over your specific warranty coverage at the time of purchase.

Warranty durations vary by manufacturer and product line — some offer lifetime warranties on certain components. We’ll clarify the warranty terms for your specific windows during your estimate.

Call us at (972) 783-9572 and our team will guide you through the warranty claim process. We work with our manufacturers to resolve issues as quickly as possible.

Warranties typically do not cover damage from improper use, accidents, acts of nature (hail, storms), or unauthorized modifications. Full warranty exclusions will be provided in your documentation.

Modern replacement windows feature advanced technologies like Low-E coatings, inert gas fills (argon or krypton), and thermal frames that dramatically reduce heat transfer — keeping your home cooler in summer and warmer in winter, and lowering energy bills.

Low-E (low emissivity) glass has a microscopically thin metallic coating that reflects heat while allowing visible light to pass through. It reduces UV and infrared light entering your home, which protects furniture and significantly improves energy efficiency.

The U-factor measures how well a window prevents heat from escaping. Lower U-factor numbers mean better insulating performance. Look for windows with a U-factor of 0.30 or lower for good energy performance in the Texas climate.

SHGC measures how much solar heat a window lets in. A lower SHGC means less heat enters — which is critical in Texas summers. Energy Star recommends an SHGC of 0.25 or lower for our climate zone.

Energy Star windows meet or exceed federal energy efficiency guidelines set by the EPA. Choosing Energy Star certified windows can reduce your heating and cooling costs by 12% or more compared to non-certified windows.

Yes, upgrading to energy-efficient windows can meaningfully reduce heating and cooling costs. The exact savings depend on your current windows, home size, and usage habits.

Yes — as of 2025, the federal government offers a tax credit of up to 30% (capped at $600 per year) for qualifying energy-efficient windows under the Inflation Reduction Act. Consult your tax advisor for current eligibility details.

Signs that your windows may not be energy efficient include drafts near the frame, condensation between panes, difficulty maintaining home temperature, or unusually high utility bills. Our estimator can assess your current windows during your in-home visit.

Minor issues like broken hardware, worn weatherstripping, or a single cracked pane can often be repaired. However, if you have multiple seal failures, rotting frames, severe drafts, or windows that no longer open or close properly, replacement is often more cost-effective.

In many cases, yes. If the frame is structurally sound, we can replace just the glass or the insulated glass unit. Call us at (972) 783-9572 for an assessment.

A foggy window doesn’t always require a full replacement. In many cases, we can replace just the insulated glass unit (IGU) at a much lower cost. Our technicians will assess whether a glass-only replacement is feasible.

Yes, operational issues like sticking, difficulty locking, or broken balances are often repairable. Call us at (972) 783-9572 to describe the problem and we’ll advise on the best solution.

It depends on the material and extent of the damage. Wood frames can sometimes be repaired, while severely rotted or warped frames typically need full replacement. Contact us at (972) 783-9572 to assess your situation.

If your windows are over 15–20 years old or have multiple issues, replacement often makes more financial sense — you’ll save on energy costs and avoid repeated repair bills. We’ll give you an honest recommendation during your estimate.

In most cases, a straight window replacement (same size, same location) does not require a permit in Texas. However, if you’re changing window sizes or adding new openings, a permit may be required. We can help you determine what applies to your project.

We’ll advise you on any permitting requirements for your project. Please contact us at (972) 783-9572 to discuss how permits are handled for your specific installation.

If you live in a neighborhood with a Homeowners Association, you may need to submit an architectural review request before replacing windows — especially if you’re changing style, color, or materials. We recommend checking with your HOA before ordering.

Yes. Texas building codes require egress windows in certain rooms (bedrooms and basements), safety glazing in specific locations (near doors and stairs), and minimum energy performance standards. We’re familiar with local code requirements and will help ensure your installation is compliant.

Our experienced technicians measure the existing rough opening from inside the home to determine the exact window size needed. We take multiple measurements to account for any irregularities in the opening.

Yes! We can accommodate custom window sizes, shapes, and patterns. Contact us at (972) 783-9572 to discuss your project requirements.

Non-standard openings are no problem — we can order custom-sized windows to fit your exact opening. This is part of what sets Chenault’s apart from big-box retailers.

Changing a window size requires modifying the wall opening, which involves carpentry and possibly structural work in addition to the window itself. Contact us to discuss the feasibility and cost for your project.

Clean vinyl frames with a mild soap and water solution and a soft cloth. Avoid abrasive cleaners or solvents that can damage the finish. Clean the glass with a standard glass cleaner.

High-quality vinyl windows typically last 20–40 years with proper care. Wood windows can last even longer with regular maintenance. The insulated glass seal typically lasts 15–25 years.

Wood windows require periodic painting or staining and sealing to prevent moisture damage. Inspect them annually for peeling paint, soft spots, or gaps in caulking.

Weatherstripping typically lasts 5–10 years depending on exposure and use. Replace it when you notice drafts, increased noise, or visible wear and cracking.

A failed seal shows as foggy or cloudy glass between the panes, condensation inside the glass unit, or a visible film that can’t be wiped off. Contact us — we can often replace just the glass unit rather than the whole window.

No, one of the biggest advantages of vinyl windows is that they never need painting. The color is part of the material itself. Note that most vinyl windows cannot be painted if you want to change the color later.

Look for windows with multi-point locking systems, reinforced frames, laminated safety glass, and key-operated locks. Casement windows are also generally more secure than double-hung windows because they lock from the side.

Yes, many modern windows offer multi-point locking systems for added security. Ask about this option during your estimate consultation.

Laminated glass has a PVB interlayer sandwiched between two glass panes. If broken, it holds together rather than shattering into sharp pieces. It also provides better noise reduction and UV protection. Ask us about laminated glass options.

Please contact us at (972) 783-9572 to discuss impact-resistant window options and whether they’re appropriate for your needs and location.

Yes! Modern double- and triple-pane windows with laminated glass significantly reduce sound transmission compared to older single-pane or failed double-pane units. If noise reduction is a priority, let us know and we’ll recommend the best products for your situation.

For maximum noise reduction, look for triple-pane windows or double-pane with laminated glass, wider air gaps between panes, and a good acoustic rating. Our team can help you select windows optimized for your noise concerns.

It varies by product, but many homeowners report a noticeable and significant reduction in outside noise after upgrading. Windows with a high STC (Sound Transmission Class) rating — 35 or above — provide excellent noise control.

We offer a variety of frame colors and finishes depending on the product line chosen. Common options include white, tan, bronze, and darker colors. Some manufacturers also offer wood-look finishes. Contact us to see current color options.

Absolutely. We offer a range of window styles — from traditional double-hung to contemporary casement and custom shapes — to complement virtually any home architecture. Let us know your home’s style and we’ll find the right match.

Grilles (also called muntins or grids) come in colonial, prairie, craftsman, and other patterns, and can be placed between the panes (for easy cleaning) or on the interior/exterior surface. Ask us about grille options during your estimate.

Yes! We offer tinted glass to reduce glare and heat gain, and obscure (frosted) glass for privacy in bathrooms, entryways, and other areas where privacy is desired.

We offer custom glass colors and patterns. Contact us at (972) 783-9572 to discuss decorative glass options for your project.