Our excellent standing with the Better Business Bureau speaks for our commitment to outstanding products and service, but we take great joy in hearing from our satisfied clients. Here are a few letters we’ve received recently about work we have done.
Just wanted to thank you again for the excellent window that were installed. I received my electronic bill for August and it was down more than $100.00 from July’s.
What a difference!
– Debbie F.
John,I wanted you to know what a good conversation I had with James when he came to measure my window yesterday. His attitude of respect and service are a testament to you as an employer and to your company.
If you’ll recall, I told you I’d leave the gate unlocked so your technician could let himself and they wouldn’t even need to let us know he was there. I let my wife know that she might see someone come in and out and why he was there, so she wouldn’t be surprised. It was a “contactless transaction,” right? As a White man having grown up in a mostly White culture, it didn’t occur to me that the technician would be Black. When the doorbell rang and I saw James standing well back from the door and fully masked, I went to get my mask. I fully expected to get a sales pitch, but when he introduced himself and his purpose, I understood. And I also understood why, as a Black man, he would never enter a backyard in Plano unannounced and without explicit permission. Our conversation grew out of my observation that it would not be safe for him to enter my yard and how I was not even thinking of that when I made the arrangement with you.
I want to make it clear that James did not push this conversation on me – it was the other way around. He did mention that his boss had told customers who questioned having a Black man work their windows that Chenault Windows hires the most qualified people, regardless of their color. I assume the boss was you and I just wanted you to know that I appreciate that and think more highly of your company as a result. My wife agreed wholeheartedly, when I told her about my interactions with James.– Steve H.
Chenault is truly the best. We have used them for years. They complete jobs that other companies can’t complete. Chenault is the best. Honest- reliable and mainly do excellent work.
– Cathy Teiber
I want you to know what a great job your guys did! The windows look fantastic! The guys explained every little detail and answered all my questions. They gave me a very comfortable feeling they knew what they were doing and that I had picked the right company to do this work! Arranging all this with you via phone and email also made the process a smooth one.
We are already talking about doing the screens on the rest of the windows later this spring, and you guys will be our ONLY call!
– Jeff Locke
Remember me – you recently installed solar screens on the windows at our condo in Plano and we love them. Yesterday your guys installed new windows at the home of our daughter and son-in-law, Jessica and Austin Jones, in Carrollton and they look fabulous! Our children bought that house about two years ago. It was built in 1989, and very little has been updated since then. Little by little, the kids added new paint and granite countertops which made the house look much better. I had no idea what a change new windows would make – inside and out. Now the house looks brand new – 21st century – absolutely amazing!!! Your guys did a careful job.
John, the replacement of all our windows and front door is complete! Jeanne (wife) and I wanted you to know something. We can’t speak highly enough about the professionalism, courtesy, cleanliness, meticulous attention to detail, respect, and friendliness shown by Zach and the entire installation crew! And my wife’s hard to please when it comes to cleanliness. You make sure to tell all the guys how much we truly appreciate them and the fantastic work they did to make our final home in our lifetime a beautiful and more energy efficient place to spend out our days. They treated this home like it was theirs. And treated us with the utmost of respect. And we truly, truly appreciate it. And if we have any problems, Zach has said not to hesitate to call. And we appreciate that, too. So never give up on your high standards. Somehow we think you won’t.
Prices were well below competitors, and quality well above. Open communication, with reliable and efficient on-site interactions. Installers were professional and courteous, and follow-up by ownership with very minor remaining issue handled immediately and to complete satisfaction. Love doing business with “local” company, and John Chenault is doing everything right.
Working with you and Doug has been a pleasure, Doug is clearly a tremendous asset and his easy going personality and quality/attention to detail in his work made all the difference for me and Lydia. If you ever need a reference for future work with new customers, feel free to use our name.
“If you have an employee of the month, I nominate our crew. Your installers are top notch!”
– William Seideman
“Your installers were so nice and courteous. You are lucky to have them represent you.”
” Dear John, thank you and your team for the great job installing our windows. They are beautiful and we’ve received many compliments from neighbors. The installers were really nice, polite, and neat.”
– Bill and Phyllis Carroll
“Dear John, thanks for the good service. It was a pleasure working with your company”
– Jack & Ruth Occhigrosso
“I just wanted to thank you for your speed and courtesy in replacing the glass in our french door. And I must say your workmen were the most prompt, polite and even cleaned up the mess and the windows! We have used a lot of contractors over the last few years and I’ve never seen anything like it. I will recommend your company to others and wish you all the best in the new year.”
– Cindy K. Boss
“Our home looks terrific!…The work is great and I can’t believe how cool and tranquil it is inside our home.”
– Karleen James
“Thank you very much for the professional repair of our family room window. We appreciated your quick response and the quality of your work. Dealing with you and your staff was a pleasure. We will certainly use Chenault’s Window Services again if we need to.”
– John and Karen Ahlquist